Videophone Canada How To Hard Reset ACN Iris 3000 Videophone?

How to hard reset ACN iris 3000 videophone? - videophone canada

The plug on the homepage, no matter how many times I rebooted. Something that is registered as a load bar loading Windows. and it takes forever, and nothing happens. I have tried to support the product, but I have in Canada or the United States or Australia, for the call. please help me.